Order Processing Time
Orders are dispatched within 2-3 business days except customized/tailored order.
While we aim to meet the time, unexpected delays may occur. Lilith is not responsible for delivery times extended beyond the estimated windows.
Order Changes & Cancellations
Orders cannot modified or cancelled within 1 hour once they have been placed.
Automatic Cancellations
Orders may be automatically canceled due to:
- Product unavailability
- Payment authorization issues
Track my order
Tracking information will be emailed to you once your order has been fulfilled and shipped out. You can track your package on our website: Track order status (lilithdress.com)
Faulty Items
If you item arrives damaged or defective, please contact us through mail: service.lilithdress@outlook.com with your order number and clear photos of the issue within 7 days. We will review the case and provide a prompt resolution.